Service Assistant - Boat Rental and Guest Experience Specialist
Smith Lake, AL
Service Assistant - Boat Rental and Guest Experience Specialist
Full Time • Smith Lake, AL
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Training & development
- Vision insurance
Job Title: Service Assistant | Boat Rental & Guest Experience Specialist
Location: Skier's Marine — Smith Lake
Employment Type: Full-Time | On-Site
Schedule: Weekend & Holiday Availability Required
Reports To: General Manager
Job Summary
Are you energetic, highly organized, and passionate about life on the water? Skier’s Marine Smith Lake is looking for a versatile Service Assistant | Boat Rental & Guest Experience Specialist.
This dynamic role bridges high-touch customer service with critical behind-the-scenes operations. You will split your time between delivering an exceptional retail and boat rental experience to our guests and providing essential support to our Service Department. If you thrive in a fast-paced environment, love working both indoors and lakeside, and pay exceptional attention to detail, we want you on our team!
Key Responsibilities
1. Guest Experience, Rentals & Retail
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Rental Management: Welcome guests, manage seamless rental check-ins/check-outs, conduct thorough safety briefings, and assist with docking watercraft.
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Retail & Guest Engagement: Assist customers in the Pro Shop, offering expert recommendations on watersports gear, apparel, and accessories to deliver a memorable experience.
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Watercraft Preparation: Clean, inspect, and refuel rental boats between uses to maintain peak safety and presentation standards.
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Retail Operations: Accurately process sales transactions, restock merchandise, and maintain a visual, guest-ready showroom floor.
2. Service Support & Logistics
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Documentation & Intake: Photograph service boats upon arrival using Skier’s Marine Best Practices; organize and upload images and intake data to Google Drive.
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Parts & Inventory Coordination: Track parts orders, verify shipments, organize stock, and assist with inventory management across both service and retail departments.
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Warranty Assistance: Gather photos and documentation for warranty claims, and assist with packaging and shipping parts back to manufacturers.
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Workflow Support: Clear operational bottlenecks by staging/moving boats, running errands, and organizing paperwork to keep technicians and Service Advisors on schedule.
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Data Entry: Maintain accurate entries across macOS/Windows systems (typing speed of 55+ WPM required to keep pace with daily intake needs).
Qualifications & Skills
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Experience: Previous experience in a retail, customer service, marine, powersports, or administrative support role preferred.
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Communication: Outgoing, friendly personality with excellent verbal skills and a strong "can-do" attitude.
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Technical Proficiency: Comfortable with Google Workspace (Drive, Sheets) and Microsoft Office.
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Physical Agility: Comfortable working outdoors in all summer weather conditions, assisting with boat handling, and staying physically active throughout the shift.
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Reliability: Strong work ethic, reliable punctuality, and a valid driver’s license.
Compensation & Benefits
- Competitive hourly wage commensurate with experience
- Health, dental, and vision insurance options
- Paid time off (PTO) and holiday pay
- Access to industry training and opportunities for career advancement
About Skier’s Marine
Skier’s Marine is one of the Southeast’s premier ski and wake boat dealerships, representing top industry brands and delivering exceptional customer experiences. Our mission is to help families and friends create lifelong memories on the water while maintaining a culture of excellence, teamwork, and integrity.
EEO Statement: Skier's Marine Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Note: As part of our interview and hiring process, a background check and drug screening are required.
Compensation: $14.00 - $17.00 per hour
ABOUT SKIER'S MARINE
Our Story
Rett Tyler (Founder & President) grew up loving watersports and spending time at the lake. As a police officer, he struggled to afford a modest inboard boat. Rett became a boat sales representative to purchase a family boat. Not only was he able to share his passion for watersports with his family, but he also helped many others create their boating legacy. Rett continued as a part-time sales representative until Malibu Boats offered him the Central Alabama market in 1994.
In 1995 Skier’s Marine was established and was run out of Rett’s basement. During the first few years Skier’s Marine was open for business, Rett was still a full-time police officer selling boats in his off time. In its first year, Skier’s Marine sold six Malibu Boats. But, this was just the beginning.
By 2011, Rett’s sons had joined the family business and opened the Athens, AL dealership. Since then, Skier’s Marine has seen growth nearing 500%. As of the fall of 2021, Skier’s Marine has broken ground on the Lake Oconee dealership. Over its 29 years in business, Skier’s Marine has grown to become the premier watersports authority for central Alabama and continues to influence watersports communities around the southeast.
Skier’s Marine exists to allow anyone the opportunity to experience the enjoyment of watersports while being surrounded by friends and family. For this reason, our team is here to guide current and future watersports enthusiasts to their perfect boat regardless if your budget is $5,000 or over $250,000.
Skier’s Marine exists to allow anyone the opportunity to experience the enjoyment of watersports while being surrounded by friends and family. For this reason, our team is here to guide current and future watersports enthusiasts to their perfect boat regardless if your budget is $5,000 or over $250,000.
Skier’s Marine offers only the highest quality boats from MasterCraft, Supra, Moomba, and luxury pontoons from Sylvan and Premier. Our passion for boating, partnership with exceptional manufacturers, and commitment to customer service help create a unique customer experience.
As Skier’s Marine continues to grow, we reinvest our efforts to improve the customer experience through team development and technology improvements. If you are in the market for a boat or boating service, we invite you to stop by our Alabama, Georgia, Mississippi or Tennessee locations to experience the Skier’s Marine difference.
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